Banking

Withdrawal processing times at Roland Casino vary by payment method. Bitcoin withdrawals are typically processed within 24 hours, making them our fastest option. Bank transfers usually take 3-5 business days to reach your account, while MasterCard withdrawals can take 3-7 business days. All withdrawal requests undergo a security review, which is completed within 24-48 hours. This review helps protect your account and verify your identity. For the most efficient withdrawals, we recommend ensuring your account is fully verified before requesting your first withdrawal.

Yes, making deposits at Roland Casino is completely safe. We employ industry-standard 128-bit SSL encryption for all transactions, which is the same technology used by major financial institutions. Our secure servers and advanced firewall protection safeguard your personal and financial information. We're committed to maintaining the highest security standards and protecting your data from unauthorized access. Additionally, we work only with reputable payment processors, and our systems undergo regular security audits to identify and address potential vulnerabilities. Your financial safety is our top priority, allowing you to focus on enjoying our selection of Betsoft games.

The minimum deposit amount at Roland Casino is $20 across all our payment methods, including Bank Transfer, Bitcoin, and MasterCard. This relatively low threshold makes our casino accessible to casual players while still qualifying you for our bonuses and promotions. When making your first deposit, you'll be eligible for our generous Welcome Bonus of 300% up to $3000. Remember that different payment methods may have different processing times, though all deposits are credited to your account instantly once the transaction is complete. If you're using Bitcoin for the first time, our customer support team is available to guide you through the process.

Roland Casino does not charge any fees for deposits or withdrawals on our end. We believe your money should remain your money, without hidden charges eating into your bankroll. However, it's important to note that your payment provider (bank, credit card company, or cryptocurrency exchange) might impose their own fees for transactions. For example, some banks may charge for international transfers, and credit card companies occasionally treat casino deposits as cash advances, which can incur fees. Bitcoin transactions involve network fees that vary based on network congestion. We recommend checking with your payment provider about any potential fees before making transactions.

To verify your account for withdrawals at Roland Casino, you'll need to complete our standard verification process, which helps protect your account and comply with regulatory requirements. Start by submitting copies of your identification documents, which typically include a government-issued ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement from the last 3 months), and proof of ownership for your payment method (credit card photo with middle digits hidden or screenshot of your e-wallet account). Submit these documents through your account dashboard or by emailing them to support@rolandcasino.com. Verification is usually completed within 24-48 hours, after which you can request withdrawals without delays.

Yes, you can use multiple payment methods with your Roland Casino account. We understand that players may prefer different methods for deposits and withdrawals based on convenience, processing times, or personal preference. You can deposit using Bank Transfer, Bitcoin, or MasterCard interchangeably. However, for security reasons, we typically require withdrawals to be processed back to the same method used for deposits when possible. If you've made deposits using multiple methods, withdrawals will generally be proportionally distributed to those methods up to the amount deposited. Any additional winnings beyond your deposit amounts can be withdrawn using your preferred available method.

If your deposit doesn't appear in your Roland Casino account, don't worry – this situation is rare but can be quickly resolved. First, check that your payment has been processed by reviewing your bank statement, credit card transaction history, or Bitcoin wallet. Sometimes there might be a slight delay in processing, especially with bank transfers. If you've confirmed the payment was processed but still don't see the funds in your casino account after 30 minutes, contact our support team at support@rolandcasino.com. Please provide your username, the payment method used, transaction date and time, and any transaction reference numbers. Our team will investigate and resolve the issue promptly, typically within 24 hours.