FAQ

Creating an account at Roland Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details including name, date of birth, email address, and preferred currency (USD). Create a secure password, agree to our terms and conditions, and verify your email address through the confirmation link we'll send you. The entire process takes just a few minutes, and once completed, you can make your first deposit and claim your welcome bonus of 300% up to $3000. For security purposes, you may need to verify your identity later when requesting withdrawals.

Roland Casino offers new players a generous welcome bonus of 300% up to $3000 on their first deposit. This means if you deposit $1000, you'll receive an additional $3000 in bonus funds, giving you $4000 to play with. To claim this bonus, simply create an account, navigate to the cashier section, make a qualifying deposit, and select the welcome bonus option. The bonus funds will be credited to your account automatically after your deposit is processed. Remember to review the wagering requirements (typically 30-40x the bonus amount) before claiming, as you'll need to meet these before withdrawing any winnings from bonus funds. This offer is available only for new players making their first deposit.

Roland Casino offers several secure payment options to accommodate different player preferences. Currently, you can make deposits using Bank Transfer, Bitcoin (BTC), and MasterCard. Each method provides instant deposits, allowing you to start playing immediately. Minimum deposit amounts typically range from $10-$30 depending on the method chosen. For withdrawals, you can use the same methods, with processing times varying by option (Bitcoin withdrawals are generally the fastest). All transactions are conducted with advanced encryption technology to ensure your financial information remains secure. The casino operates exclusively in USD currency. For detailed information about transaction limits and processing times, please visit our Banking page or contact customer support.

Withdrawal processing times at Roland Casino vary depending on your chosen payment method. Bitcoin (BTC) withdrawals are typically the fastest, usually processed within 24 hours and often much quicker. Bank Transfers generally take 3-5 business days to reach your account after approval. MasterCard withdrawals typically take 3-7 business days. Before processing, all withdrawal requests undergo a verification review, which can take up to 48 hours. This security measure protects both you and the casino from fraudulent activities. To ensure the smoothest withdrawal experience, make sure your account is verified before requesting a payout. For first-time withdrawals, you may need to complete our KYC (Know Your Customer) verification process by submitting identification documents. The minimum withdrawal amount is typically $100, with maximum limits varying by payment method.

Roland Casino features an extensive collection of games powered by Betsoft, one of the industry's premier software providers known for high-quality graphics and engaging gameplay. Our game library includes hundreds of options across various categories. You'll find popular video slots with stunning 3D graphics, including Betsoft hits like Sugar Pop, The Slotfather, and Good Girl Bad Girl. Our table game selection features multiple variations of blackjack, roulette, baccarat, and poker to satisfy traditional casino enthusiasts. We also offer video poker games like Jacks or Better and Deuces Wild. For an immersive experience, check out our live dealer section where you can play with real dealers in real-time. Our game library is regularly updated with new releases, ensuring fresh content for our players. All games can be played directly in your browser without downloading additional software.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings generated from that bonus. At Roland Casino, the typical wagering requirement ranges from 30x to 40x the bonus amount. For example, if you receive a $100 bonus with a 35x requirement, you would need to place bets totaling $3,500 before withdrawing bonus-related winnings. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack or roulette may contribute 10-20% or sometimes not at all. This means a $10 bet on slots counts as $10 toward your requirement, while a $10 bet on blackjack might only count as $1-2. The casino implements these requirements to prevent bonus abuse while still giving players the chance to enjoy bonus funds. Always check the specific terms for each promotion, as requirements may vary between different bonus offers.

Yes, Roland Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads—simply visit our website through your mobile browser. The responsive design automatically adjusts to your screen size, providing an optimal gaming experience whether you're using a phone or tablet. The mobile version includes most games from our desktop site, with special attention to mobile-friendly slots and table games from Betsoft. You can perform all account functions on mobile, including registration, deposits, withdrawals, and claiming bonuses. The 300% up to $3000 welcome bonus is also available to mobile players. Our mobile platform uses the same security protocols as our desktop site, ensuring safe and secure gaming on the go.

The Know Your Customer (KYC) verification process at Roland Casino is a security measure designed to protect both players and the casino from fraud and ensure compliance with regulatory requirements. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to submit: 1) A valid government-issued photo ID (passport, driver's license, or national ID card), 2) Proof of address dated within the last 3 months (utility bill, bank statement), and 3) Proof of payment method ownership (copy of credit card showing first 6 and last 4 digits, screenshot of e-wallet account). Submit these documents through your account dashboard or by emailing them to support@rolandcasino.com. The verification team usually reviews submissions within 24-48 hours. Once verified, your account status remains approved for future transactions, streamlining subsequent withdrawals.

Roland Casino is committed to promoting responsible gambling through several dedicated tools and resources. Players can set personal deposit limits (daily, weekly, or monthly) to manage their spending effectively. We also offer session time limits to help you track how long you've been playing. If you need a break, our self-exclusion options allow you to temporarily or permanently restrict access to your account. Our reality check feature provides periodic notifications about your playing time and account activity. For those concerned about their gambling habits, we offer a self-assessment questionnaire to help identify potential issues. We provide direct links to professional gambling addiction resources and organizations that offer specialized support and counseling. All player accounts include access to complete gambling history, allowing you to monitor your activity patterns. Our customer support team is trained to assist with responsible gambling concerns and can guide you through implementing any of these tools.

Roland Casino offers dedicated customer support to assist with any questions or concerns you may have. The primary contact method is via email at support@rolandcasino.com, where our team aims to respond within 24 hours. For urgent matters, we prioritize responses to ensure timely assistance. Before contacting support, we recommend checking this FAQ section as many common questions are already answered here. When emailing support, please include your username (never your password), a clear description of your issue, and any relevant screenshots to help us resolve your concern more efficiently. Our support team can assist with account questions, deposit and withdrawal inquiries, bonus information, technical issues, and responsible gambling support. The customer support team is knowledgeable about all aspects of our casino operations and committed to providing professional and helpful service to enhance your gaming experience.

Roland Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards for fair play, security, and responsible gambling. Our license requires regular audits of our random number generators (RNGs) by independent testing agencies to verify that all game outcomes are truly random and fair. We implement industry-standard encryption technology to protect all player data and financial transactions. Our privacy policy, available on our website, details how we collect, use, and protect your personal information in compliance with data protection regulations. We're committed to maintaining transparent operations, with clear terms and conditions for all promotions and bonuses. Our casino follows anti-money laundering (AML) protocols and age verification procedures to ensure legal compliance. The specific regulatory authority that oversees our operations can be found in the footer of our website, providing you with additional assurance of our legitimate status in the online gaming industry.

If you encounter technical issues while playing at Roland Casino, there are several troubleshooting steps you can take. First, try refreshing your browser page, as this often resolves minor glitches. Ensure your internet connection is stable—an unstable connection can cause game interruptions. Clear your browser cache and cookies, as accumulated data can sometimes interfere with game functionality. Try using a different web browser (Chrome, Firefox, Safari, or Edge) as some games perform better on specific browsers. If you're playing on mobile, check that your device meets the minimum system requirements and has sufficient free memory. For persistent issues, note the specific game, time of occurrence, and any error messages you receive, then contact our support team at support@rolandcasino.com with these details. If a game disconnects during play, don't worry—your game state and bets are saved, and you can typically resume where you left off upon reconnecting. For immediate assistance with critical issues, email our technical support team and mention 'Technical Issue' in your subject line for priority handling.